Refund policy

Last updated: November 3, 2026

This policy applies to purchases from fannacloth at www.fannacloth.com (the Store).

1. 30-day return window

You may request a return within 30 days after delivery. Email info@fannacloth.com or use our Contact Us page with your order number, the item and the reason for returning it.

2. Condition and proof of purchase

Non-defective returns must be unworn, unused, unwashed and unaltered, with original tags, packaging and supplied accessories. Include an order number or other proof of purchase. These condition requirements do not remove rights concerning defective, incorrect or non-conforming goods.

3. Request authorization first

Wait for return approval and packing instructions before shipping. For a damaged, defective or incorrect item, provide a description and clear photographs where available. Keep the item and packaging while we review the issue. Do not send payment credentials.

4. Authorized return address

After approval, send the return to:

fannacloth — Approved Returns
221 Duke Rd, Society Hill, SC 29593, United States

Include your order number or return reference and retain the tracking number and shipping receipt. Do not use an unconfirmed sender address from the original parcel. Contact us if the written instructions are unclear.

5. Return shipping and fees

For a change of mind, a size or style chosen incorrectly, or another non-quality reason, the customer pays return shipping. For an item sent incorrectly or received defective, the Store covers reasonable return shipping using the method agreed in advance. Contact us before purchasing return postage for a quality issue. No restocking fee is charged.

For a non-quality return, the original delivery service charge is not refunded unless required by law. For an approved defective or incorrect-item return, any relevant delivery charge is handled as part of the remedy required by applicable law.

6. Damaged, defective and incorrect goods

Inspect your delivery and report problems promptly. Missing original packaging alone does not remove mandatory rights concerning a genuine defect. We will assess the circumstances and explain the appropriate remedy. Normal wear, misuse and accidental damage after delivery are not treated as manufacturing defects.

7. Product-specific exceptions

A restriction for hygiene-sensitive, customized or other special goods applies only where clearly disclosed for that item before purchase and permitted by law. It does not remove non-excludable rights concerning defective or non-conforming goods.

8. Exchanges

Contact us if you want another size, color or item. Availability must be checked before an exchange is agreed. For a customer-preference exchange, the customer pays return shipping. If an exchange cannot be arranged, the approved return-and-refund process remains available.

9. Inspection and refund timing

After receiving and inspecting the return, we will notify you of the result. Approved refunds are issued to the original payment method within 10 business days after the return passes inspection. Your bank or payment provider may need additional time to post the credit. No restocking fee is deducted.

10. Cancellation before dispatch

You may cancel an order before it has shipped. Contact us promptly with the order number and checkout email. For an approved pre-dispatch cancellation, we issue a refund to the original payment method within 10 business days after cancellation confirmation. Once dispatched, an order cannot be cancelled as unshipped; eligible returns can be requested after delivery.

11. Your rights

These terms do not limit mandatory consumer rights. Orders placed before a policy change retain the rights communicated when the order was placed.

Contact fannacloth

Email: info@fannacloth.com
Address: 221 Duke Rd, Society Hill, SC 29593, United States
Website: www.fannacloth.com

You can also use our Contact Us page. Include your order number where available. Do not send passwords, full payment-card numbers or security codes.