Shipping policy
Last updated: November 3, 2026
This policy applies to purchases from fannacloth at www.fannacloth.com (the Store).
1. Destinations and currency
We currently offer delivery to eligible addresses in the United States. We do not promise delivery outside the destinations offered at checkout. Prices below are in US dollars (USD).
2. Order processing
Allow 1–3 business days after payment confirmation for order processing before dispatch. Business days are Monday–Friday, excluding public holidays. Processing time is additional to carrier transit time.
3. Shipping services and charges
| Service | Transit after dispatch | Shipping charge |
|---|---|---|
| Standard | 7–15 business days | $8.00 for orders below $70.00; free for orders of $70.00 or more |
| Express | 3–7 business days | $15.00 |
Including processing, estimated total time is 8–18 business days for Standard and 4–10 business days for Express. These are estimates, not guaranteed delivery dates. The free Standard threshold is based on the eligible merchandise subtotal after discounts and before taxes and shipping. Free Standard shipping does not make Express free.
4. Tracking and delivery updates
When your order ships, tracking information is included in the shipping confirmation when available. A newly created label may take time to receive its first carrier scan. For split shipments, follow each tracking number separately.
5. Delivery issues and addresses
Check your full street address, apartment number and postal code before ordering. Contact us promptly about corrections before dispatch; changes cannot be guaranteed after carrier handoff. Weather, holidays, carrier disruption, address issues or customs inspections can affect estimates. If tracking stops updating, an item arrives damaged, or a delivered parcel cannot be found, contact us with the order number and tracking details so we can investigate. Keep available packaging and photographs for damage claims.
6. Taxes and customs
Any applicable tax collected by the Store is shown at checkout before payment. Shipping charges are separate from taxes. If a carrier requests an unexpected customs or import-related payment, contact us with the notice before paying so we can check the shipment and explain the applicable charges. Do not assume that a shipping charge includes every potential government or carrier charge.
7. Cancellations and returns
You may cancel before dispatch. After dispatch, the 30-day return process applies. Non-quality return shipping is paid by the customer; return shipping for an incorrect or defective item is paid by the Store using an agreed method. We do not charge a restocking fee. Read our Return & Refund Policy for eligibility, the approved return address and refund timing. Mandatory consumer rights are not limited.
Contact fannacloth
Email: info@fannacloth.com
Address: 221 Duke Rd, Society Hill, SC 29593, United States
Website: www.fannacloth.com
You can also use our Contact Us page. Include your order number where available. Do not send passwords, full payment-card numbers or security codes.